Springfree Trampoline Warranty

We believe in helping families go outside and be active. Kids and families deserve safe, active, outdoor play and that’s exactly what Springfree delivers.

WHAT IS COVERED

Springfree Trampoline warrants your trampoline against original manufacturer’s defects in material and workmanship. All components of the trampoline are warranted for ten (10) years from the date of purchase (proof of purchase required). This warranty is only valid when used for private household purposes in accordance with the Trampoline and Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual, unless exempted by local legislation and laws. This warranty provides, at no extra cost to you, all parts necessary to ensure your trampoline is in proper working condition throughout the 10-year warranty period. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.

ACCESSORY WARRANTY COVERAGE

The warranty on all Springfree trampoline accessories is one year from the date of purchase. Please see the warranty details below:

WHAT IS NOT COVERED

Springfree Trampoline shall not be liable for costs, damages or repairs incurred as a result of:

• Trampolines purchased from an unauthorised dealer.

• Improper installation not in accordance with the Trampoline and Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual.

• Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the Trampoline and Enclosure Assembly, Installation, Care, Maintenance, Safety, and Use Instructions manual.

• Wear and tear resulting from normal use of the trampoline

• External sources such as weather events, fire, fireworks, animal damage, cuts, burns or vandalism.

• Repairs or alterations carried out by unauthorised parties or agents.

• Use of the trampoline other than for private household purposes (ie: commercial or rental purposes), unless exempted by local legislation and laws.

• This limited warranty does not cover misuse or minor imperfections in trampolines that meet design specifications or do not materially alter functionality.

Can Springfree Trampoline’s Warranty Be Transferred?  

Some Springfree customers have questions regarding the Springfree Trampoline warranty transfer process. Here is the answer, straight from our Warranty Policy: 

“For a period of up to 3 years post-purchase, the original purchaser who purchased from an authorised Springfree seller may transfer this limited warranty to another person. The original Springfree purchaser will need to contact their nearest Springfree Trampoline office to authorise this transfer. This warranty does not cover Springfree Trampoline Accessories.”  

So, let’s say you bought a trampoline from the original owner after two years and the owner transferred the warranty to you. That means you would have eight years left on the 10-year warranty. 

Currently, we are the only trampoline brand to offer a transferable warranty. It’s because Springfree Trampolines last for 10+ years and are often passed along to a second or third family to enjoy!

COMMERCIAL TRAMPOLINES

Springfree trampolines are marked as a product for the garden, or in a residential area, therefore we do not offer warranty in a commercial environment due to the different nature of use. (e.g., schools, organisations, farm/ theme parks etc.)

We can however, help with the costs of fitting any purchased parts as a good will gesture.

Springfree trampoline warrants its products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or sags.

Springfree are also not liable for costs, damages or repairs as a result of weather, theft, fire damage, vandalism or repairs/alterations carried out by unauthorised parties or agents.

Should your trampoline be out of warranty or require any replacement parts, these can be purchased on our parts page or please contact our customer service team. 

WARRANTY LIMITATIONS

This warranty contains certain limitations and gives you specific legal rights. You may also have other rights which vary by state, province or territory, unless exempted by local legislations and laws.

• Springfree Trampoline is not responsible or liable for indirect, special or consequential damages arising out of or in connection with the use or performance of the product or any other damages with respect to any economic loss, loss of property, loss of revenue or prof its, loss of enjoyment or use, cost of removal, installation, disassembly or other consequential damages.

• Springfree Trampoline will not be liable for any consequential damages or incidental damages you may incur in connection with your purchase and use of your trampoline.

• Any implied warranties relating to your trampoline, including but not limited to warranty of merchant-ability or warranty of fitness for a particular purpose, are limited to the duration of this warranty.

Please note: Any services to deliver or install the new parts, will be charged accordingly. The sales representative dealing with your warranty will discuss this with you, as you go through the process. 

TRAMPOLINE WARRANTY REGISTRATION

Please note that our warranty from 1st September 2017 has changed to a 10-year coverage. If you are unsure what warranty your trampoline has, please contact our customer care team on 01276 477461.

Customers with registered warranties are given a profile that allows for easier support and for us to contact you with important product notifications. 

NEED HELP?

Click here to register your warranty

MAKING A WARRANTY CLAIM

If you believe you have a manufacturing fault with Springfree trampoline and need to make a warranty claim, please get in touch with our expert team who can talk you through the process.

When completing the warranty form, if you are not able to find all the separate serial numbers, please just use the same one serial number for the mat, net & frame options.

Please be aware we cannot approve a warranty claim if we do not have your original purchase receipt.

Max 3. claims per purchase.

For more info, click here.

Should you have any questions, please reach out to the team by our contact us page or call our Customer Care team on 01276 477461.