Springfree Trampoline Warranty
We believe in helping families go outside and be active. Kids and families deserve safe, active, outdoor play and that’s exactly what Springfree delivers.
Our warranty has always been an industry leader. We are proud to offer a world-class 10-year warranty on the WHOLE trampoline. Unlike other trampoline warranties that cover specific parts, our 10-year warranty covers the entire trampoline; from net to frame to mat – we’re here for you! It’s our years of fun guarantee!
Please note that our trampoline warranty is not transferrable if you decide to sell your Springfree trampoline on to another owner. If you have any queries relating to this please get in touch with our team who will be able to give you further information and advice.
Prior to September 2017, our warranty gave you 1-years cover in the net and mat to 4 years on the frame and rods, with the opportunity to double these to 2 & 8 years if you registered your warranty within the first year of ownership.
Although the Springfree Trampoline was initially marked as a product for the garden, our warranty is also applicable for commercial customers (e.g. schools, organisations, farm parks, clubs, resorts etc.). Springfree Trampoline warrant various components against faults and workmanship as follows:
|
Components |
Commercial Warranty Period (If purchased BEFORE 1st September 2017) |
Commercial Warranty Period (If purchased AFTER 1st September 2017) |
|
|
Frame |
4 years |
4 years |
|
|
Mat |
1 year |
2 years |
|
|
Rods |
1 year |
2 years |
|
|
Enclosure Net |
1 year |
2 years |
|
Springfree Trampoline warrants its products to be free of defects in material and workmanship under normal domestic use and service conditions which do not include general wear and tear, burns, cuts or snags.
Springfree are also not liable for costs, damages or repairs as a result of weather, theft, fire damage, vandalism or repairs/alterations carried out by unauthorised parties or agents.
Should your Springfree Trampoline be out of warranty and require any replacement parts, these can be purchased by calling our customer care team on 01276 477461 or via our contact us page.
Please note: parts replaced through a valid warranty will be replaced free of charge. Any additional services to deliver or install the new parts after the 1st year of purchase, will be charged accordingly. The sales member dealing with your warranty will discuss this with you, as you go through the process
Accessory Warranty Coverage
The warranty on all Springfree Trampoline accessories is one year from the date of purchase.
Please see the warranty period below for our favourite trampoline add-ons:
|
Accessory |
Warranty |
|
FlexrStep |
1 year |
|
FlexrHoop |
1 year |
|
Ground Anchors |
1 year |
|
Shifting Wheels |
1 year |
|
All-Weather Cover & Sunshade |
1 year |
|
tgoma interactive system |
1 year |
|
Springfree Ball |
3 months |
Trampoline Warranty Registration
Please note that our warranty has recently changed to 10-year coverage. If you’re uncertain which warranty your trampoline is covered by, please contact our Customer Care team on 01276 477461 or via our contact us page.
From 1st September 2017 you automatically receive our fantastic 10-year warranty however, to ensure you receive the best technical support please register your warranty.
Customers with registered warranties are given a profile that allows for easier support and for us to contact you with important product notifications.
Making a Warranty Claim
if you believe you have a manufacturing fault or defect with your Springfree Trampoline and need to make a warranty claim, please get in contact with our expert team who can talk you through the process.
From 1st January 2020 we introduce our new in-store and same day claim approval, aiming to have your trampoline bouncing fit in no time!
Should you have any questions or would like to start your warranty claim process, please reach out to the team by contacting or call us Customer Care team on 01276 477461.